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  • Welcome to ModelCar America!

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Customer Service

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  • Shipping & Handling

In Stock Items:

In stock item orders are processed and shipped within 48hrs from the date of your order. In the event only partial order is available to ship, we will split the order and only charge you for the portion of your order that's ready to ship.

Pre-Order Items:

We strive to email you the approx ship to date or status update within 48hrs. Your credit/debit card won't be charged for items that are not readily available to ship. We do keep your card information on file and when the pre-order item becomes available, we will charge your card and ship your package right away, at which time you will receive a follow up email with the order status and tracking information.


We strive to keep the website and our inventory quantity updated. However some products do get sold out from time to time. In the event that a product you order is not in stock, we will not charge your account at time of purchase. We put it on backorder and your account won't be charged until your order is ready to ship

Shipping Rates:

Our shipping process is easy and reliable. The rates are simple, 1 flat fee ($ 7.50) per order for deliveries anywhere inside continental USA

**spoiler alert: this does not include deliveries to Hawaii, Puerto Rico, Alaska, or international destinations. For international customers, your quoted shipping charges does not include taxes or duties


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